RefundRefund Policy

If you are not 100% satisfied with your purchase, within 30 days from the delivery acceptance date, we will fully refund the cost of your order.

Cancellation Policy

Cancellation of orders is a last resort and should be handled with clear and polite communication throughout the process. Cancellations can impact both buyers' and sellers' experiences, as well as a seller's potential income. Let's go through the different types of cancellations you might encounter on Feork:

1. Buyer-Requested Cancellations

If an order is marked as very late (24 hours or more), buyers can request to cancel.

If sellers have already started working on the order, they might not receive payment.

2. Seller-Requested Cancellations

While satisfying buyers is important, sometimes cancellations are the best solution.

If a seller requests to cancel, the order will be automatically canceled if the buyer doesn't respond within 48 hours.

3. Mutual Cancellations

Both buyers and sellers can request a cancellation through the Resolution Center if there are issues with the order.

The other party has up to 48 hours to accept or decline the cancellation request.

4. Forced Cancellations

There are specific scenarios in which you can cancel an order:

Before submitting project requirements as a buyer.

If the delivery is late (seller misses the deadline) without a mutual agreement.

Cancelling with an open dispute (you need to withdraw the dispute first).

All cancellations are considered when evaluating a seller's performance.

Some cancellations have a lower impact, but it's essential to minimize cancellations to maintain a good seller level.

Tips to Decrease Cancellations

Be clear about pricing and project requirements upfront.

Communicate effectively throughout the order process.

Use the Order page to modify your order if necessary.

Set reasonable delivery times and communicate professionally if cancellation becomes inevitable.

Remember, it's in everyone's best interest to minimize cancellations and ensure a smooth and positive experience on Feork. Clear communication and understanding can help prevent most issues that might lead to cancellations. Policy